Security Coordinator

To apply for this position, please email your resume to This posting closes on May 8, 2015.

The Security Coordination Center is responsible for providing the highest level of service to Q9's customers. Operating on a 24x7 basis, Security Coordinators perform administrative functions in support of the day-to-day physical security operations at all Q9 Data Centres.


  • Interacting with customers and other internal groups, through telephone, email and the Control Panel ticketing system.
  • Coordinating with local physical security personnel at all Q9 Data Centres regarding day-to-day operations.
  • Acting as the first escalation point for all physical security matters.
  • Collecting, analyzing and reporting accurate and complete information of events.
  • Strictly following Q9’s security policies & procedures.
  • Monitoring of all Q9 Data Centres using a variety of tools, such as video surveillance, building automation systems, etc.
  • Coordinating the response to any emergency at all Q9 Data Centres.
  • Working with the Q9 Facilities group on physical security matters.
  • Escalating as required to other individuals or internal groups.
  • Supporting the physical access control process.
  • Managing customer logins to the Q9 Control Panel.
  • Performing other miscellaneous tasks in support of customers. This includes updating documentation, generating reports, verification processes, etc.


  • Excellent communication skills and attention to detail.
  • Well developed customer service skills.
  • Strong organizational and interpersonal skills.
  • Demonstrated ability to manage multiple issues.
  • Demonstrated ability to work in a team environment.
  • Working a rotating shift work schedule, including nights.
  • Basic computer skills, including experience with office productivity tools.