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Investor Relations - Frequently Asked Questions

What does Q9 Networks do?
Q9 Networks is a leading Canadian provider of outsourced Internet infrastructure and related managed services. Q9's service offerings include the provision of physical space within its high security Internet data centres (co-location), high availability Internet connectivity (managed bandwidth) and a comprehensive suite of managed services, including performance monitoring, fully managed servers, security services, site management tools and data backup/restore services (managed services).

Who are your customers?
Q9's customers rely on their IT operations to conduct all or part of their business and consider any downtime in these operations to be unacceptable. Q9's customers span many industries, including financial services, media, technology, government, transportation, energy and resources, retailing and non-profit.

What are Q9 Networks' strategies for continued growth?
Q9 has built its premium brand name and customer list by offering enterprises the high performance, scalability and expertise they need to optimize their Internet operations.

Q9's strategy is to accelerate its growth and enhance its leadership position through:

Development of new services to enhance and complement its core business offerings
Geographic expansion into new urban centres where strong market potential exists
Strategic acquisitions that expand or complement Q9's business

When does your fiscal year end?
Q9 Networks' fiscal year ends on October 31.

Who are your auditors?
Q9 Networks' auditors are KPMG LLP.

What currency does Q9 report in?
Q9 Networks reports in Canadian dollars, in accordance with Canadian generally accepted accounting principles (GAAP).

Where can I obtain additional information about Q9 Networks?
For additional information or to request printed documents, please Contact IR.

What is Q9's stock symbol and where does it trade?
Common shares of Q9 Networks Inc. are listed on the Toronto Stock Exchange under the symbol "Q".

What are the details of Q9's initial public offering?
Q9 Networks Inc.'s initial public offering (IPO) was completed on April 29, 2004. Q9 offered 3.81 million common shares at a price of C$8.50 per share and subsequently listed its shares on the Toronto Stock Exchange. The offering was underwritten by: CIBC World Markets Inc., TD Securities Inc., BMO Nesbitt Burns Inc., GMP Securities Ltd., RBC Dominion Securities Inc. and Scotia Capital Inc.

How many classes of shares are there and how many are outstanding?
Q9's share capital is solely comprised of common shares. As of July 31, 2004 there were approximately 20.1 million shares outstanding.

Can I buy or sell stock directly through Q9?
Q9 does not offer a direct share purchase program. You may, of course, purchase shares of Q9 Networks common stock through a financial institution that provides brokerage services.

Who is Q9 Networks' transfer agent?
Q9 Networks' transfer agent is CIBC Mellon Trust Company. Please see Contact IR for CIBC Mellon Trust Company's contact information.

How do I change my address and other information, or obtain information on my shareholder account?
All such requests should be made through our transfer agent, CIBC Mellon Trust Company. Please see Contact IR for CIBC Mellon Trust Company's contact information.


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