|
VoiceIQ Selects Q9 To Host New Voice-to-Text Transcription Service
Calgary, AB and Toronto, ON - February 10, 2004 - Q9 Networks Inc., the leading Canadian provider of outsourced Internet infrastructure and related managed IT services, is pleased to announce it has been awarded a contract by VoiceIQ (www.voiceiq.com) to host its new Web-based voice-to-text transcription software, Netscribe. Under the agreement, Q9 is providing a managed hosting solution consisting of data centre space, high-availability bandwidth and firewall services.
Netscribe provides courts, medical offices and legislative assemblies with the ability to capture, store and transcribe digital audio files in near real-time. Hosted from Q9's data centre in Toronto, the service was recently purchased by New Zealand and Australian government agencies.
"Netscribe is being sold and used worldwide," says John Stewart, President, VoiceIQ. "As such, it requires Web infrastructure that can deliver consistently high levels of availability. In our view, Q9 is the only provider able to meet our stringent requirements."
Q9 delivers unparalleled service through an extensive suite of customer care products, including a Web-based portal that provides complete visibility into customer equipment and Q9 services. All Q9 and customer systems are monitored from one of Q9's Network Operations Centres (NOCs) 24 hours a day, seven days a week. NOC experts are also available to customers on an around-the-clock basis to resolve issues and provide advice.
"Our services provide a level of reliability that is increasingly attracting the attention of organizations with worldwide operations," says Osama Arafat, CEO, Q9 Networks. "VoiceIQ is a good example of how Q9's Internet expertise can be leveraged to facilitate global business services. We look forward to providing VoiceIQ customers with a highly reliable online experience."
Q9's focus on Internet and related IT infrastructure allows it to hire, train and retain highly qualified experts in network-specific disciplines. Key services are backed with service level agreement (SLA) guarantees for installation time and problem identification and response. These factors enable customers to outsource mission-critical systems to Q9 with complete confidence.
About VoiceIQ
VoiceIQ has installed over 1,000 courtrooms, legislative assemblies and hearing rooms with their digital recording platform in the past 12 years. With its new product NetScribe, VoiceIQ now has the capability to capture, store, send and facilitate the transcription of a digital audio file from any location in the world to anyone in the world. For more information,
please visit www.voiceiq.com.
About Q9 Networks
Q9 Networks is the leading provider of outsourced Internet infrastructure and managed hosting services for companies with mission-critical IT operations. Q9 raised $115 million in private equity financing to fund a national network of Internet data centres in major Canadian cities. Q9's data centres and network are engineered for 100 percent uptime with SLA-backed guarantees. Q9 managed services, including: bandwidth, dedicated servers, firewalls, load balancing, Virtual Private Networking (VPN) and back-up/restore, enable the rapid provisioning and scalability of client Internet operations. For more information,
visit the Q9 Web site at www.Q9.com.
For further information, please contact:
Q9 Networks
Kevin Spikes
Manager, Marketing Communications
Toll-Free: 1-888-696-2266 x7211
media.relations@Q9.com
|
