I'm interested. How do I find out more information or sign-up for a bundle?

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Is the bundle upgradeable?

Yes. Each Q9express bundle delivers a complete solution to get you started today and provides a platform for future growth. As your web infrastructure needs grow, you can upgrade to another bundle or Q9 can enhance your bundle with a variety of custom solutions including: additional servers, fail-over firewall and load balancing solutions and a dedicated remote link back to your office.

How is it possible for Q9 to guarantee 100% network availability?

The Q9 Network connects directly to all major Internet backbones, effectively placing your Q9express web server at the core of the Internet. Internet traffic is automatically routed around network outages to ensure that your web site is always available and has the fastest response times possible.

What is involved with the "Installation Guarantee"?

If you need your Q9express server bundle installed right away, simply let us know upfront and we'll have it fully installed and ready for your use as rapidly as possible. Q9 can provision standard bundles in as little as 1-2 business days following customer credit approval and receipt of customer configuration requirements. All standard Q9express bundles are backed by an SLA-guaranteed installation time (which is mutually agreed upon by you and Q9).

If I run into any issues or have questions, who is there to help me?

Q9's sole focus on Internet infrastructure allows it to hire, retain and train highly skilled experts in Internet-specific disciplines. Q9’s technical staff is a highly skilled group with extensive experience in networking, security, Windows and Unix/Linux operating systems, plus a wide range of hardware. Knowledgeable technical support specialists are onsite 7 x 24 to help you quickly assess and resolve urgent situations.

In what type of facility are the bundles located?

Q9express bundles are housed within the secure confines of a high-availability Q9 data centre. Q9 data centres feature raised floors, comprehensive physical security, stringent climate controls, advanced fire protection, uninterrupted conditioned power and 7 x 24 monitoring and support.

How are the bundles monitored?

All Q9 and customer systems are monitored from the Q9 Network Operations Centre (NOC) 24 hours a day, seven days a week. Q9express bundles are monitored for hardware status and you are notified immediately if any issues arise. Onsite sparing ensures rapid replacement in the event of a hardware failure.

What types of services are available through the Q9 Control Panel?

Q9 provides you with comprehensive visibility into the Q9 network and your systems through the Q9 Control Panel. The Control Panel allows you to administer key aspects of your account, including monitoring the status of your Web operations, managing your DNS and viewing your bandwidth usage in real-time.

What is Q9’s service level commitment to its customers?

Q9 leads the industry with a 100% network and power availability Service Level Agreement (SLA). Key services are also backed with guarantees for installation times and problem identification and response.