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All
Q9 and customer systems are monitored from the Q9 Network
Operations Centre (NOC) 24 hours a day, seven days a
week. Q9’s NOC staff is a highly skilled group
with extensive experience in networking, security, Windows
and Unix/Linux operating systems, plus a wide range
of hardware. NOC experts are also available to customers
on an around-the-clock basis to resolve issues and provide
advice.
Q9
Control Panel
In addition to receiving the highest levels of customer
support, Q9express customers have an unprecedented level
visibility and of control over their Q9 hosted operations.
Only Q9 delivers a self-serve, customer web site where
you can:
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Access
real-time reports of your bandwidth utilization |
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Administer
your domains through Q9's web-based DNS services |
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Configure
live monitoring of your servers |
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Change
your escalation procedures |
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View
your billing and account information |
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View
existing or open new customer support tickets |
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