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Q9's services are designed to provide enterprises with the high performance, scalability and expertise they need to optimize their mission-critical IT operations. Q9 offers tailored solutions for its customers based on their unique business and technical requirements. Q9's service offerings include physical space within its state-of-the-art data centres, high-availability Internet connectivity (managed bandwidth) and a complete suite of managed services.
Within the secure confines of a Q9 data centre, customer equipment is located in a selection of locked
cabinets and cages that are designed to maximize the security and availability of their equipment.
All customers take advantage of state-of-the-art data centre features, including raised floors,
comprehensive physical security, climate control, fire control, uninterrupted power and 7x24
monitoring and support. Q9's data centre design allows the addition of space and electrical power
as needed, ensuring that as a customer's own business grows, additional server co-location services
can be deployed rapidly to accommodate them.
Q9's managed bandwidth services deliver one of the most extensively connected networks in Canada directly to our
customers' servers. With direct connections to major providers in Canada and the U.S., it delivers
unparalleled access to Canadian and worldwide Internet audiences. The Q9 network is a fully redundant network
that has been designed to eliminate any single points of failure. In fact, Q9 leads the industry
with its 100% network availability guarantee backed by a comprehensive Service Level Agreement.
Q9 offers all customers a comprehensive suite of services as part of the web-based Q9 Control Panel.
Through the Control Panel, customers administer and control their DNS services, monitor their servers,
track their bandwidth utilization in real-time and manage their accounts. Customers can also
leverage Q9's infrastructure expertise through a variety of additional managed services, including:
the installation, monitoring and management of servers, firewalls, load balancing solutions and
backup/restore services.
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