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In addition to the monitoring and management services available through the Q9 Control Panel, Q9 offers a comprehensive set of managed services that enables customers to leverage Q9's core competence in Internet infrastructure.
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Full account management,
including administration of customer contacts, security access
and emergency escalation procedures, billing history and real-time
bandwidth reporting |
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Live monitoring of web
sites and Internet servers with automatic notification |
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Full management of Internet
domains; enables customers to register new domains, transfer
existing domains to Q9 and use Q9 as a primary or secondary
DNS service, as well as a host of other DNS management features
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Rapidly deployed, industry
standard servers to host customers' Internet applications |
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Linux and Windows servers |
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Management services
include: initial hardware and OS installation; onsite hardware
sparing to ensure rapid replacement in the event of a hardware
failure; 7 x 24 on-site management and support |
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Custom configurations
based on individual customer's requirements |
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Dedicated firewall based
on industry-leading firewall offerings from Cisco and Check
Point |
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Management services
include: initial installation, initial and ongoing firewall
rules configuration; onsite hardware sparing to ensure rapid
replacement in the event of a hardware failure; 7 x 24 on-site
management and support |
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Dedicated
solutions to optimize customers' Internet server performance
and improve their web sites' response time and reliability (based
on industry-leading offerings from Cisco) |
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Management services
include: initial installation; onsite hardware sparing to ensure
rapid replacement in the event of a hardware failure; 7 x 24
on-site management and support |
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Scalable and reliable
backup service to meet the needs of mission-critical Internet
businesses, based on industry-leading offerings from Sun Microsystems,
Exabyte and Veritas |
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7 x 24 management and
support for restores |
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Custom retention periods
to suit special customer requirements |
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Fully managed site-to-site
VPN solution allows customers to securely access data within their
co-located servers from their corporate office(s). |
Q9 also offers a number of other options to connect customers securely and directly to their equipment in a Q9 data centre from remote locations.
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