Q9 Networks

Data Centres

Solid and lock-tight secure, robust connectivity and featuring 100% uptime, our mission critical data centres feature a raft of scalable services.

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Explore our locations

  • Ontario

    Toronto 1
    Toronto 2
  • Alberta

    Calgary 1
    Calgary 2
    Calgary 3
  • British Columbia

    Kamloops 1

“With Q9, we have a lot more confidence when selling our backup and business continuity services – it’s a very recognizable brand that provides a huge boost for us and value-add for our customers.”

Co-founder, Proative Backups


Read the case study

Kamloops

British Columbia’s largest colocation data centre within a stand-alone, purposefully designed and constructed 95,000 sqft building.

Amenities

  • 6 MVA of total critical power capacity
  • Over 44,000 feet of white space including cabinets, cages and dedicated data halls
  • Redundant connectivity between all Western Canadian data centres and up to 100Gbps redundant connectivity to Vancouver, including 555 West Hastings St.
  • Client amenitites including conference rooms, work stations, kitchen/breakroom, washrooms and on-site free parking
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Show more photos

Kamloops Technical Specifications

  • Dedicated building with over 95,000 sq. ft. of total area

  • On-site expansion capabilities to support an additional

  • Insulated pre-cast concrete panel and steel construction

  • Dedicated and individually secured full cabinets

  • Custom dedicated cage space

  • Wholesale capacity available

  • 68,300 sq. ft. of current and planned raised floor space

  • 36” height

  • Multiple dedicated loading bays to accommodate full

  • 24x7 shipping/receiving capabilities

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • SOC 2, type 2 audits (scheduled completion in 2017)

  • PCI DSS certified for physical security standards

  • ISO 27001 (scheduled completion in 2017)

  • 100% power availability SLA

  • Dedicated 10MW feeder into Q9 owned and maintained distribution

  • 6MW of redundant critical customer capacity

  • A+B power paths to all customer racks/cabinets each from independent UPS

  • Continuous duty-rated generators maintained to a

  • Multiple UPS maintained to a minimum N+1

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cool aisle design

  • Free-Air Cooling system with independent humidity controls

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinkler system

  • Clean-agent extinguishers throughout

  • 24x7 on-site uniformed security staff

  • Fully fenced and monitored perimeter with security controlled gate

  • Centralized Security Coordination Centre

  • Extensive network of video surveillances

  • Multiple security zones with 2-factor biometric authentication

  • Full customer control for the security access of their

  • 24x7 unannounced access privileges for authorized

  • 100% network availability SLA

  • Diverse fibre connectivity to Q9's national network

  • Multiple, diverse network entrances

  • Multiple diverse internal distribution frames for each data hall

  • Multiple fibre providers with onsite POPs

  • 24x7 Centralized Control Centre for all day-to-day support

  • 24x7 on-site Data Centre Technicians

  • Q9’s Control Panel (secure web-based tool for various)

  • SPACE
    • Dedicated building with over 95,000 sq. ft. of total area

    • On-site expansion capabilities to support an additional

    • Insulated pre-cast concrete panel and steel construction

    • Dedicated and individually secured full cabinets

    • Custom dedicated cage space

    • Wholesale capacity available

    • 68,300 sq. ft. of current and planned raised floor space

    • 36” height

    • Multiple dedicated loading bays to accommodate full

    • 24x7 shipping/receiving capabilities

  • COMPLIANCE
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • SOC 2, type 2 audits (scheduled completion in 2017)

    • PCI DSS certified for physical security standards

    • ISO 27001 (scheduled completion in 2017)

  • POWER
    • 100% power availability SLA

    • Dedicated 10MW feeder into Q9 owned and maintained distribution

    • 6MW of redundant critical customer capacity

    • A+B power paths to all customer racks/cabinets each from independent UPS

    • Continuous duty-rated generators maintained to a

    • Multiple UPS maintained to a minimum N+1

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • ENVIRONMENTAL
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cool aisle design

    • Free-Air Cooling system with independent humidity controls

  • FIRE PROTECTION
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinkler system

    • Clean-agent extinguishers throughout

  • SECURITY
    • 24x7 on-site uniformed security staff

    • Fully fenced and monitored perimeter with security controlled gate

    • Centralized Security Coordination Centre

    • Extensive network of video surveillances

    • Multiple security zones with 2-factor biometric authentication

    • Full customer control for the security access of their

    • 24x7 unannounced access privileges for authorized

  • CONNECTIVITY
    • 100% network availability SLA

    • Diverse fibre connectivity to Q9's national network

    • Multiple, diverse network entrances

    • Multiple diverse internal distribution frames for each data hall

    • Multiple fibre providers with onsite POPs

  • SUPPORT
    • 24x7 Centralized Control Centre for all day-to-day support

    • 24x7 on-site Data Centre Technicians

    • Q9’s Control Panel (secure web-based tool for various)

DOWNLOAD THE SPEC SHEET

Calgary-3

Western Canada’s largest data centre campus with the ability to scale to over 275,000 square-feet and over 16 MW of redundant customer capacity.

Amenities

  • 13 MVA of total critical power capacity
  • Over 68,000 feet of white space including cabinet, cages and dedicated data halls
  • Redundant connectivity between all Western Canadian data centres
  • Client amenitites including conference rooms, work stations, kitchen/breakroom, washrooms and on-site free parking
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Calgary-3 Technical Specifications

  • Dedicated low-rise single-story building with 177,500 sq. ft.of total floor area

  • On-site expansion capabilities to support an additional 100,000 sq.ft. building

  • Insulated pre-cast concrete panel and steel construction

  • 16.3 MW of overall capacity within 10 internal data halls

  • Fully dedicated and secured full cabinets

  • Custom secured dedicated cage space

  • Wholesale capacity

  • 68,300 sq. ft. of current and planned 36” height raised floor space within 5 data halls in the exiting building

  • 50,000 sq.ft. with 5 additional raised floor through on-site expansion capabilities.

  • Multiple dedicated loading bays to accommodate full sized trailers

  • 24x7 shipping/receiving capabilities

  • 36" height

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • PCI DSS certified for physical security standards

  • ISO 27001 & SOC 2, type 2

  • 100% power availability SLA

  • 25 kV feeder (with ability to expand) connected into Q9 owned and maintained transformers

  • Scale to 16.3 MW of critical capacity

  • Multiple active (A+B) power paths to all customer racks/cabinets each from independent UPS

  • Multiple standby generators maintained to a minimum of N+1 redundant

  • Redundant UPS maintained to a minimum N+1 redundancy

  • Autonomous data centre power design for all internal data halls

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cold aisle design

  • Free-cooling for specific data halls

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinkler system

  • Clean agent extinguishers throughout.

  • Overhead clean agent gas suppression in mechanical areas

  • 24x7 on-site uniformed security staff

  • 24x7 Centralized Security Coordination Centre

  • Extensive network of video surveillances

  • Multiple security zones with 2-factor biometric authentication to data centre

  • 2-factor biometric access control to customer enclosures with security access reporting

  • Full customer control for the security access of their employees or other agents

  • 24 x 7 unannounced access for authorized individuals

  • 100% network availability SLA

  • Q9 operated redundant and diverse fibre connectivity to Calgary One and Calgary Two

  • Multiple, diverse network entrances

  • Multiple diverse internal distribution frames for each data hall

  • 6 carrier POPs

  • 24x7 Control Centre

  • 24x7 on-site Data Centre Technicians

  • 24x7 Security Coordination Centre

  • Included Emergency Hands and Eyes service

  • Available On-site Support Services (OSS)

  • Access to Q9’s on-line Q9 Control Panel for full-service administration

  • Space
    • Dedicated low-rise single-story building with 177,500 sq. ft.of total floor area

    • On-site expansion capabilities to support an additional 100,000 sq.ft. building

    • Insulated pre-cast concrete panel and steel construction

    • 16.3 MW of overall capacity within 10 internal data halls

    • Fully dedicated and secured full cabinets

    • Custom secured dedicated cage space

    • Wholesale capacity

    • 68,300 sq. ft. of current and planned 36” height raised floor space within 5 data halls in the exiting building

    • 50,000 sq.ft. with 5 additional raised floor through on-site expansion capabilities.

    • Multiple dedicated loading bays to accommodate full sized trailers

    • 24x7 shipping/receiving capabilities

    • 36" height

  • Compliance
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • PCI DSS certified for physical security standards

    • ISO 27001 & SOC 2, type 2

  • Power
    • 100% power availability SLA

    • 25 kV feeder (with ability to expand) connected into Q9 owned and maintained transformers

    • Scale to 16.3 MW of critical capacity

    • Multiple active (A+B) power paths to all customer racks/cabinets each from independent UPS

    • Multiple standby generators maintained to a minimum of N+1 redundant

    • Redundant UPS maintained to a minimum N+1 redundancy

    • Autonomous data centre power design for all internal data halls

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • Environmental
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cold aisle design

    • Free-cooling for specific data halls

  • Fire Protection
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinkler system

    • Clean agent extinguishers throughout.

    • Overhead clean agent gas suppression in mechanical areas

  • Security
    • 24x7 on-site uniformed security staff

    • 24x7 Centralized Security Coordination Centre

    • Extensive network of video surveillances

    • Multiple security zones with 2-factor biometric authentication to data centre

    • 2-factor biometric access control to customer enclosures with security access reporting

    • Full customer control for the security access of their employees or other agents

    • 24 x 7 unannounced access for authorized individuals

  • Connectivity
    • 100% network availability SLA

    • Q9 operated redundant and diverse fibre connectivity to Calgary One and Calgary Two

    • Multiple, diverse network entrances

    • Multiple diverse internal distribution frames for each data hall

    • 6 carrier POPs

  • Support
    • 24x7 Control Centre

    • 24x7 on-site Data Centre Technicians

    • 24x7 Security Coordination Centre

    • Included Emergency Hands and Eyes service

    • Available On-site Support Services (OSS)

    • Access to Q9’s on-line Q9 Control Panel for full-service administration

DOWNLOAD THE SPEC SHEET

Toronto-1

Highly connected data centre in the heart of Canada's financial capital. Multiple data halls in Toronto's downtown core providing financial, content and carrier ecosystems

Amenities

  • 2.8 MVA of total critical power capacity
  • Over 37,000 feet of white space
  • Direct connectivity between 151 Front St. and the data centre
  • Direct connectivity to TMX and low latency connectivity to international exchanges through carrier partners
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Show more photos

Toronto-1 Technical Specifications

  • Multi-story office tower in financial district

  • Steel construction

  • Dedicated and individually secured full cabinets

  • 24" height

  • Multiple dedicated loading bays to accomodate full sized trailers

  • 24x7 shipping/receiving capabilities

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • PCI DSS certified for physical security standards

  • ISO 27001 & SOC 2, type 2 (scheduled completion in 2017)

  • 100% power availability SLA

  • A+B power paths to all customer racks/cabinets each from indepedent UPS

  • Multiple generators maintained to a minimum of N+1

  • Multiple UPS maintained to a minimum N+1

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cold aisle design

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinnkler system

  • Clean-agent existinguishers throughout

  • Overhead clean agent gas suppression in critical infrastructure areas

  • 24x7 on-site uniformed security staff

  • Centralized Security Coordination Centre

  • Extensive netork of video surveillances

  • Multiple security zones with 2-factor biometric authentication

  • Full customer control for the security access of their exmployees or other agents

  • 24x7 unannounced access privileges for authorized individuals

  • 100% network availability SLA

  • Diverse fibre connectivity to Q9's national network

  • Multiple, diverse network entrances

  • Multiople diverse internal distribution frames for each data hall

  • Multiple fibre providers with onside POPs

  • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

  • 24x7 on-site Data Centre Technicians

  • Q9's Control Panel (secure web-based tool for various reports and support

  • Space
    • Multi-story office tower in financial district

    • Steel construction

    • Dedicated and individually secured full cabinets

    • 24" height

    • Multiple dedicated loading bays to accomodate full sized trailers

    • 24x7 shipping/receiving capabilities

  • Compliance
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • PCI DSS certified for physical security standards

    • ISO 27001 & SOC 2, type 2 (scheduled completion in 2017)

  • Power
    • 100% power availability SLA

    • A+B power paths to all customer racks/cabinets each from indepedent UPS

    • Multiple generators maintained to a minimum of N+1

    • Multiple UPS maintained to a minimum N+1

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • Efficiency
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cold aisle design

  • Fire Protection
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinnkler system

    • Clean-agent existinguishers throughout

    • Overhead clean agent gas suppression in critical infrastructure areas

  • Security
    • 24x7 on-site uniformed security staff

    • Centralized Security Coordination Centre

    • Extensive netork of video surveillances

    • Multiple security zones with 2-factor biometric authentication

    • Full customer control for the security access of their exmployees or other agents

    • 24x7 unannounced access privileges for authorized individuals

  • Connectivity
    • 100% network availability SLA

    • Diverse fibre connectivity to Q9's national network

    • Multiple, diverse network entrances

    • Multiople diverse internal distribution frames for each data hall

    • Multiple fibre providers with onside POPs

  • Support
    • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

    • 24x7 on-site Data Centre Technicians

    • Q9's Control Panel (secure web-based tool for various reports and support

Toronto-2

Canada’s largest data centre campus with 400,000sqft of space in a secure campus, whole owned and operated by Q9, providing scalability in the GTA.

Amenities

  • 16.6 MVA of total critical power capacity
  • Over 185,000 feet of white space, including cabinets, cages and dedicated custom built data halls
  • Direct connectivity bewteen Toronto-One and Toronto-Two data centres, includuing access to 151 Front St.
  • Client facilities including: conference rooms, short-term work space, staging areas, lunch room, parking, day-use lockers
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Show more photos

Toronto-2 Technical Specifications

  • Two low rise single story buildings (160,000 & 240,000 sq. ft.)

  • Insulated pre-cast concrete panel and steel construction

  • 17 internal data halls varying in size from 1 MW to 4.8 MW

  • Full dedicated and secured full cabinets

  • Custom secured dedicated cage space

  • Wholesale capacity available

  • 185,000 sq. ft. of current and planned raised floor space

  • 24" and 36" (data hall specific)

  • 150-200 W/sq. ft. standard densities. Higher densities supported through custom design.

  • Multiple dedicated loading bays to accommodate full-sized trailers

  • 24x7 shipping/receiving capabilities

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • PCI DSS certified for physical security standards

  • Protected B Document Safeguarding Capability (DSC)

  • ISO 27001 & SOC 2, type 2

  • 100% power availability SLA

  • 2 x 44 kV feeders into Q9 owned and maintained transformers

  • Scale to 24 MW of critical capacity

  • Multiple active (A+B) power paths to all customer racks/ cabinets each from independent UPS

  • Multiple standby generators maintained to a minimum of N+1 redundant

  • Redundant UPS maintained to a minimum N+1 redundancy

  • Autonomous data centre power design for all internal data halls

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cold aisle design

  • Free-cooling for specific data halls

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinkler system

  • Clean agent extinguishers throughout

  • Overhead clean agent gas suppression in mechanical areas

  • 24x7 on-site uniformed security staff

  • 24x7 Centralized Security Coordination Centre

  • Extensive network of video surveillance

  • Multiple security zones with 2-factor biometric authentication to data centre

  • 2-factor biometric access control to customer enclosures with security access reporting

  • Full customer control for the security access of their employees or other agents

  • 24 x 7 unannounced access for authorized individuals

  • 100% network availability SLA

  • Q9 operated redundant and diverse fibre connectivity to Toronto One

  • Multiple, diverse network entrances

  • Multiple diverse internal distribution frames for each data hall

  • 6 carrier POPs

  • 24x7 Control Centre

  • 24x7 on-site Data Centre Technicians

  • 24x7 Security Coordination Centre

  • Included Emergency Hands and Eyes service

  • Available On-site Support Services (OSS)

  • Access to Q9’s on-line Q9 Control Panel for full-service administration

  • Space
    • Two low rise single story buildings (160,000 & 240,000 sq. ft.)

    • Insulated pre-cast concrete panel and steel construction

    • 17 internal data halls varying in size from 1 MW to 4.8 MW

    • Full dedicated and secured full cabinets

    • Custom secured dedicated cage space

    • Wholesale capacity available

    • 185,000 sq. ft. of current and planned raised floor space

    • 24" and 36" (data hall specific)

    • 150-200 W/sq. ft. standard densities. Higher densities supported through custom design.

    • Multiple dedicated loading bays to accommodate full-sized trailers

    • 24x7 shipping/receiving capabilities

  • Compliance
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • PCI DSS certified for physical security standards

    • Protected B Document Safeguarding Capability (DSC)

    • ISO 27001 & SOC 2, type 2

  • Power
    • 100% power availability SLA

    • 2 x 44 kV feeders into Q9 owned and maintained transformers

    • Scale to 24 MW of critical capacity

    • Multiple active (A+B) power paths to all customer racks/ cabinets each from independent UPS

    • Multiple standby generators maintained to a minimum of N+1 redundant

    • Redundant UPS maintained to a minimum N+1 redundancy

    • Autonomous data centre power design for all internal data halls

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • Environmental
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cold aisle design

    • Free-cooling for specific data halls

  • Fire Protection
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinkler system

    • Clean agent extinguishers throughout

    • Overhead clean agent gas suppression in mechanical areas

  • Security
    • 24x7 on-site uniformed security staff

    • 24x7 Centralized Security Coordination Centre

    • Extensive network of video surveillance

    • Multiple security zones with 2-factor biometric authentication to data centre

    • 2-factor biometric access control to customer enclosures with security access reporting

    • Full customer control for the security access of their employees or other agents

    • 24 x 7 unannounced access for authorized individuals

  • Connectivity
    • 100% network availability SLA

    • Q9 operated redundant and diverse fibre connectivity to Toronto One

    • Multiple, diverse network entrances

    • Multiple diverse internal distribution frames for each data hall

    • 6 carrier POPs

  • Support
    • 24x7 Control Centre

    • 24x7 on-site Data Centre Technicians

    • 24x7 Security Coordination Centre

    • Included Emergency Hands and Eyes service

    • Available On-site Support Services (OSS)

    • Access to Q9’s on-line Q9 Control Panel for full-service administration

DOWNLOAD THE SPEC SHEET

Calgary-2

Regional facility providing high density solutions located in north-east Calgary.

Amenities

  • 1.8 MVA of total critical power capacity
  • Over 16,000 feet of white space, including cabinets and cages
  • Redundant connectivity between all Western Canadian data centres
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Calgary-2 Technical Specifications

  • Low-rise building with over 73,000 sq. ft of total area

  • Insultated pre-cast concrete panel and steel construction

  • Dedicated and indivdiually secured full cabinets

  • Custom dedicated cage space

  • 36" height

  • Multiple dedicated loading bays to accomodate full sized trailers

  • 24x7 shipping/receiving capabilities

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • SOC 2, type 2 audits, ISO 27001 (scheduled completion in 2017)

  • PCI DSS certified for physical security standards

  • 100% power availability SLA

  • A+B power paths to all customer racks/cabinets each from independent UPS

  • Multiple generators maintained to a minimum of N+1

  • Multiple UPS maintained to a minimum N+1

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cold aisle design

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinkler system

  • Clean-agent extinguishers throughout

  • Overhead clean agent gas suppression in critical infrastructure areas

  • 24x7 on-site uniformed security staff

  • Full fenced and monitored perimeter with security and cntrolled gate

  • Centralized Security Coordination Centre

  • Extensive network of video surveillance

  • Multiple security zones with 2-factor biometric authentication

  • Full customer control for the security access of their employees or other agents

  • 24x7 unannounced access privileges for authorized individuals

  • 100% network availability SLA

  • Diverse fibre connectivity to Q9's national network

  • Multiple, diverse network entrances

  • Multiple, diverse internal distribution frames for each data hall

  • Multiple fibre providers with on-site POPs

  • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

  • 24x7 on-site Data Centre Technicians

  • Q9's Control Panel (secure web-based tool for various reports and support)

  • Space
    • Low-rise building with over 73,000 sq. ft of total area

    • Insultated pre-cast concrete panel and steel construction

    • Dedicated and indivdiually secured full cabinets

    • Custom dedicated cage space

    • 36" height

    • Multiple dedicated loading bays to accomodate full sized trailers

    • 24x7 shipping/receiving capabilities

  • Compliance
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • SOC 2, type 2 audits, ISO 27001 (scheduled completion in 2017)

    • PCI DSS certified for physical security standards

  • Power
    • 100% power availability SLA

    • A+B power paths to all customer racks/cabinets each from independent UPS

    • Multiple generators maintained to a minimum of N+1

    • Multiple UPS maintained to a minimum N+1

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • Efficiency
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cold aisle design

  • Fire
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinkler system

    • Clean-agent extinguishers throughout

    • Overhead clean agent gas suppression in critical infrastructure areas

  • Security
    • 24x7 on-site uniformed security staff

    • Full fenced and monitored perimeter with security and cntrolled gate

    • Centralized Security Coordination Centre

    • Extensive network of video surveillance

    • Multiple security zones with 2-factor biometric authentication

    • Full customer control for the security access of their employees or other agents

    • 24x7 unannounced access privileges for authorized individuals

  • Connectivity
    • 100% network availability SLA

    • Diverse fibre connectivity to Q9's national network

    • Multiple, diverse network entrances

    • Multiple, diverse internal distribution frames for each data hall

    • Multiple fibre providers with on-site POPs

  • Support
    • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

    • 24x7 on-site Data Centre Technicians

    • Q9's Control Panel (secure web-based tool for various reports and support)

Calgary-1

Located in the heart of Calgary’s financial district. A dedicated and secure data centre in the core of Calgary's business centre.

Amenities

  • 800 kVA of total critical power capacity
  • Over 12,000 feet of whitespace, including cabinets and cages
  • Redundant connectivity between all Western Canadian data centres
  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

  • Reliability

    We guarantee 100% uptime. Power and cooling is built to at least N+1 redundancy while 24/7 continuous monitoring of all critical systems keeps us on top of any issues. We back that with fire detection and suppression systems throughout the data centre.

  • Security

    It is rock solid. Q9 supports our 24/7 professional security measures with extensive video surveillance, bullet resistant entrances and biometric controls. For access to individual customer environments, biometric readers maintain proper safeguards.

  • Scalability and Connectivity

    Through exceptional service and client trust we’ve become Canada’s largest data centre service provider in both committed and available expansion capacity. Featuring a national footprint of six data centres, each is designed to meet growing client needs with a selection of cabinets, cages or dedicated halls with custom security. Added to that, we’re thoroughly connected nationwide to all major carriers, Internet exchanges, financial ecosystems, as well as public and private cloud providers.

Calgary-1 Technical Specifications

  • Multi-story office tower in financial district

  • Steel construction

  • Dedicated and individually secured full cabinets

  • Custom dedicated cage space

  • 24" height

  • Multiple dedicated loading bays to accomodate full sized trailers

  • 24x7 shipping/receiving capabilities

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

  • SOC 2, type 2 audites; ISO 27001 (scheduled completion 2017)

  • PCI DSS certified for physical security standards

  • 100% power availability SLA

  • A+B power paths to all customer racks/cabinets, each from independent UPS

  • Mulitple generators maintained to a minimum of N+1

  • Multiple UPS maintained to a minimum of N+1

  • Minimum 24 hour run time at full capacity

  • Refueling arrangements with multiple fuel providers

  • Environmental conditions maintained within ASHRAE standards

  • Redundant and fault tolerant cooling design in all data halls

  • Hot aisle/cold aisle design

  • Multiple VESDA units in a cross-zoned configuration

  • Smoke and heat sensors

  • Double inter-lock dry pipe pre-action sprinkler system

  • Clean-agent extinguishers throughout

  • Overhead clean agent gas suppresion in critical infastructure areas

  • 24x7 on-site uniformed security staff

  • Centralized Security Coordination Centre

  • Extensive netowrk of video surveillances

  • Multiple secuirty zones with 2-factor biometric authentication

  • Full customer control for the security access of their employees or other agents

  • 24x7 unannounced access privileges for authorized individuals

  • 100% network availability SLA

  • Diverse fibre connectivity to Q9's national network

  • Multiple, diverse network entrances

  • Multiple , diverse internal distribution frames for each data hall

  • Multiple fibre providers with onsite POPs

  • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

  • 24x7 on-site Data Centre Technicians

  • Q9's Control Panel (secure web-based tool for various reports and support)

  • Space
    • Multi-story office tower in financial district

    • Steel construction

    • Dedicated and individually secured full cabinets

    • Custom dedicated cage space

    • 24" height

    • Multiple dedicated loading bays to accomodate full sized trailers

    • 24x7 shipping/receiving capabilities

  • Compliance
    • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits

    • SOC 2, type 2 audites; ISO 27001 (scheduled completion 2017)

    • PCI DSS certified for physical security standards

  • Power
    • 100% power availability SLA

    • A+B power paths to all customer racks/cabinets, each from independent UPS

    • Mulitple generators maintained to a minimum of N+1

    • Multiple UPS maintained to a minimum of N+1

    • Minimum 24 hour run time at full capacity

    • Refueling arrangements with multiple fuel providers

  • Efficiency
    • Environmental conditions maintained within ASHRAE standards

    • Redundant and fault tolerant cooling design in all data halls

    • Hot aisle/cold aisle design

  • Fire Protection
    • Multiple VESDA units in a cross-zoned configuration

    • Smoke and heat sensors

    • Double inter-lock dry pipe pre-action sprinkler system

    • Clean-agent extinguishers throughout

    • Overhead clean agent gas suppresion in critical infastructure areas

  • Security
    • 24x7 on-site uniformed security staff

    • Centralized Security Coordination Centre

    • Extensive netowrk of video surveillances

    • Multiple secuirty zones with 2-factor biometric authentication

    • Full customer control for the security access of their employees or other agents

    • 24x7 unannounced access privileges for authorized individuals

  • Connectivity
    • 100% network availability SLA

    • Diverse fibre connectivity to Q9's national network

    • Multiple, diverse network entrances

    • Multiple , diverse internal distribution frames for each data hall

    • Multiple fibre providers with onsite POPs

  • Support
    • 24x7 Centralized Control Centre for all day-to-day support requests and escalations

    • 24x7 on-site Data Centre Technicians

    • Q9's Control Panel (secure web-based tool for various reports and support)

“With Q9, we have a lot more confidence when selling our backup and business continuity services – it’s a very recognizable brand that provides a huge boost for us and value-add for our customers.”

Co-founder, Proative Backups


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100% Uptime SLA

23 MVA of current critical capacity

41 MVA of total critical capacity

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