Q9 NETWORKS INC.
Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting us as set forth below. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
What personal information do we collect?
Canadian privacy legislation defines personal information broadly as information about an “identifiable individual” or as information that allows an individual to be identified. The types of personal information that we may collect from you from time to time include:
- For representatives of our customers and visitors of our facilities: your name, address, telephone numbers, email addresses, government issued identification, ID check, biometric information, video and photo images and your photograph for access card purposes.
- We do not collect, access or process any personal information that is stored by our customers in our data centres.
Why do we collect your personal information?
We collect your personal information for the purposes listed below:
- For Representatives of Customers and Visitor
- If you are a representative of our customers or a visitor of our facilities, we use your personal information for the following purposes: (i) identification, (ii) administration of access to our facilities, (iii) security and protection of our operations, and (iv) audits.
- Other purposes
In addition, from time to time, we may use your personal information for the following purposes:
- For the evaluation of the management and performance of our business, including audit compliance with our policies and the performance of our contractual obligations;
- To understand and respond to our customers and third party needs and preferences;
- To meet legal and regulatory requirements; and
- For any other purpose we may indicate to you from time to time.
To whom do we disclose your personal information?
In order to fulfill any of the purposes set forth in section 2 above, we may disclose your personal information to third parties in the following circumstances:
Disclosure in Business Transfers
Law Enforcement and Legal Disclosure
We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to our legal counsel.
Where is your personal information stored?
Your personal information is stored in secured locations and on servers controlled by us, located solely within our offices and data centres within Canada. For access to your personal information, please contact our Privacy Officer (see “Contact Us” below).
How can you access your personal information?
Upon written request, subject to certain exceptions, we will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. We keep your information for the time we are providing you with a service, and for a reasonable time thereafter. Access requests should be sent to our Privacy Officer, using the contact information in the “Contact Us” section below.
How do we protect your personal information?
We make commercially reasonable efforts to protect against the loss, misuse, and alteration of personal information under our control. Our security policies are periodically reviewed and enhanced as necessary.
We employ administrative, contractual and technological safeguards to protect your information. For example, only authorized employees and suppliers have access to personal information of representatives of our customers and visitors of our facilities. Where information is sent to a third party for processing, we make sure, through our contracts with them, that such service providers may only use the information for the limited purposes for which it was disclosed and are required to keep the information secure. Moreover, we operate secure data networks protected by industry standard firewall and password protection systems.
Privacy and our Website
We may collect personal information through our website and online communications. In this section, we provide you with additional information regarding such collection.
In order to provide our website visitors with a service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication, participating in a seminar or other event, and participating in contests and surveys. If you are known to us as a registered user of an online service, we may combine and store personal information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than us, and that we have no responsibility for such third party websites.
Q9 Networks Inc.
c/o Privacy Officer
Suite 1100, PO Box 235
100 Wellington Street West