While technology has evolved dramatically since the dawn of the modern computer, its fundamental business drivers and the corresponding approach to data center design has remained largely unchanged. Today, technology is the underpinning of competitive advantage and market differentiation. As a result, organizations are looking at everything anew, seeking ways to leverage technology to give the organization a decisive edge in a quickly shifting digital environment and are placing three new demands on the IT organization.
#1 Demand for Innovation.
IT holds the capability to drive new opportunities for customer-focused innovation across every part of the enterprise. CEOs know that the future growth and success of their business is rooted in the technologies that can transform product and service innovation. Because of this, IT is expected to re-invent itself by minimizing the emphasis placed on automating processes and re-emerge as the revenue enabling business generator. All heads are turned to the CIO to drive the business into the digital era and deliver on this truth.
#2 Demand for Relevance
The expectation is that IT not only understands the business’ needs but is also the force that anticipates the market trends. The expectation is that IT provides strategic direction on how to leverage advancements in cloud, mobile, big data, social media and now the Internet of Things (IoT) to elevate business offerings that will delight the customer, ahead of the competition. This is a new role for CIOs and IT teams, whose focus has been fi rst and foremost servicing the business with reliable systems and secure data. In the digital everything of today, the service-oriented IT of yesteryear is not enough.
We have seen that for companies willing to take the digital leap, such as a longstanding giant like General Electric or a cutting edge cloud-based start-up such as Uber, IT has the potential to provide competitive growth in untapped product and service offerings never seen before. IT is being asked to both unearth these opportunities and have the acumen to translate new technology levers into solutions for driving business growth.
But, in turning this demand into a reality there is a challenge to eliminate the cost, speed, and scale barriers of legacy systems. To do so it is necessary to free up the resources and staff consumed with maintaining the old to instead, embrace the new as its top priority. Continuing to expend effort on the support of existing systems won’t generate the product and service delivery relevance that is now demanded. Because of this CIOs know that they need to put less focus on data center infrastructure and operations and instead shift more resources and time to new applications and services in partnership with the business. Continuing to expend effort on the support of existing systems won’t generate the product and service delivery relevance that is now demanded.