Q9 Networks

Published January 16, 2017

Q9 Co-location Contract Helps CAA Optimize Data Centre Operations

Article, Colocation

The computing model used by the Canadian Automobile Association South Central Ontario consisted of multiple, disparate data centres running different business applications. It was inefficient, expensive and limited the organization’s ability to take advantage of new business opportunities.

A co-location data centre services contract with Q9, providing space, power, HVAC, Internet bandwidth and 7×24 monitoring, allowed the customer to consolidate multiple data centres into a single, integrated environment with a geographically separate secondary site for backup and disaster recovery purposes.

By outsourcing the data centre infrastructure supporting its critical business systems to Q9, CAA SCO has been able to reduce overall computing costs, increase system reliability, improve its disaster recovery posture, and allocate a greater portion of its IT resources to new business opportunities.

Helping Canadian Motorists for More Than 100 Years
Canadian Automobile Association South Central Ontario (CAA SCO) is probably best known for providing traditional roadside service to motorists. However, a considerable portion of its revenue is derived from its travel agency company and from its insurance company, which provides full home and auto insurance products. With 1.83 million members, CAA SCO is the largest of the CAA’s nine organizations in Canada and covers most of Ontario.

Legacy Data Centre Model No Longer Effective
Historically, CAA SCO looked upon information technology as just a ‘utility’ service that supported its roadside, travel and insurance operations. Accordingly, CAA SCO relied entirely on its application vendors to provide this service. As new systems were acquired over the years, each was installed in a separate data centre, either at the system vendor’s location or at a third-party data centre location. Such was the case with the ERP system used for member services and for dispatching and managing their fleet of roadside repair vehicles; their insurance management system; their public website; and the point-of-sale travel system used to manage travel product sales and agent commissions and to house all the travel package and flight information.