Intercloud and more of it
Some people talk about hybrid cloud, I tend to talk about cloud mix or multiple clouds, in what is called an Intercloud format. Intercloud systems means you may have an integration of complex corporate resources distributed geographically among various cloud providers. For example you may have resources in Amazon, some in a private cloud hosted by a company like Q9, and perhaps, you have private cloud resources in your own company building. This kind of hybrid cloud management or Intercloud, allows you to best manage your resources and to make the best use of your assets and aggregates. You’re combining private cloud and public cloud to reshape your external connectivity and enable your business to deliver data anywhere securely and efficiently.
Big data analytics are here to stay
Data mining and knowing what the customer wants before they do is a business necessity, and the experience continues to be sharpened, as businesses hone their approach in order to provide optimum customer service and to sell, sell, sell. This is not a psychic approach with tarot cards or where palm readings take place, this is analyzing buckets of unique customer buying behaviours and demographics that companies have collected and/or purchased to decide where a customer is at in their buying cycle of a product or service. echnology may come to know you, better than you know yourself. This may soundscary, but it’s already here as customer intelligence and market trends that are extracted from big data become more automated, intelligent and more targeted. When you get a chance, consider reading: How Target Figured Out A Teen Girl Was Pregnant Before her Father Did.
Customer service on steroids
Increasing speed of service and tracking your orders while they are on route to your final destination, wherever that may be, is happening today courtesy of the cloud. You can place food orders and trace every minute of their delivery via online mapping/tracking systems from wherever you are and on any type of device. Businesses can offer a higher level of customer service from cloud and leveraging other cloud services like BPS, service automation, customer service ticketing and providing direct information to their customers. By now, I can tell that the pizza you ordered is two stop signs away from your home. There’s also talk about products in your home, like your AC for example, where it’s connected to cloud, and can self diagnose itself when it needs a routine maintenance check from an HVAC specialist. Cloud can identify an issue whereby a repair technician is notified and dispatched without a customer or customer service phone agent having to be involved.
Hyperconverged solutions will make it easier for businesses to build out and manage private clouds
If you’re looking to build a cloud, one of the more interesting developments over the past few years has been the rise of hyperconverged infrastructure. Hyperconverged infrastructure uses a software-driven, or software-defined, architecture that allows the use of commodity hardware to build highly scalable, high performance, cost-effective cloud systems. There are two things that are really special about hyperconverged from a technical perspective. The first thing is the costeffectivenessand linear scalability of performance of this architecture, as I just described. The other really attractive thing is that unlike a tiered architecture, where your data storage and your compute are actually separate elements, in hyperconverged architecture, your cloud’s
data is directly attached to the compute resources that need it.